Mission
"To promote the highest quality of care for all Ryan White Part A and MAI clients in the Boston EMA through the thoughtful use and interpretation of data, integration of stakeholder input, and detection of emerging needs and barriers to care.”
Vision
The Boston EMA’s Quality Management Program began in 1999, prior to the legislative requirement of such a program, with the purpose of establishing a means of measuring client outcomes and documenting clinical improvements. Presently, the Quality Management Program continues to serve the Boston EMA through an array of activities. These activities include the analysis of client-level outcome and clinical data, monitoring epidemiological trends, enforcing established standards of care among our funded providers, and conducting special projects as service needs and stakeholder input dictate. The Quality Management Program holds itself to the highest standards in supporting a service delivery system that provides the highest quality of care. To achieve this, the Quality Management Program will:
Share information with stakeholders, including current research and evaluation findings
Consider and value the input of all stakeholders
Incorporate clinical guidelines and best practices into Quality Management activities
Be integrated within Client Services and Planning Council activities
Recognize the importance of a comprehensive continuum of care, including a combination of core medical and support services
Utilize all available internal and external data sources in an effort to best understand the service population
Identify emerging needs and barriers to care
Resources and Reports
Quality Management Plan
Boston EMA Quality Management Plan FY2018-FY2020.pdf
Standards of Care
FY 2018 Service Standards.pdf
Health Outcomes
FY17 Outcome Measurement Instructions.pdf
FY17 Outcome Summary Report Instructions.pdf
Archived Reports
FY15 Utilization Report.pdf
FY13 Annual Outcomes Report
FY12 Annual Outcomes Report
FY11 Annual Outcomes Report
FY13 MAI Outcomes Report
FY12 MAI Outcomes Report
FY11 MAI Outcomes Report
Performance Measure Results in Massachusetts Clinics, 2010 to 2011
FY10 Characteristics of Patients with Low CD4 Counts & Factors Associated with Improved Immunologic Status
FY09 HIV Care Quality and Clinical Outcomes 2004-2008
Massachusetts and Southern New Hampshire HIV/AIDS Consumer Study (2011)
Executive Summary (including Key Findings) of the Consumer Study
FY10 PLWH Over 50 Additional Analyses
FY10 PLWH Over 50 Fact Sheet
FY10 PLWH and Mental Health Additional Analyses
FY10 PLWH and Mental Health Fact Sheet
