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Guidance for Front Line Workers

Personal Protective Equipment (PPE) Guidance for Frontline Staff
It is important for those who work with the public to understand how to protect their health and that of the people they serve while at work. The  document below provides guidance for staff on ways to protect themselves, behaviors and personal protective equipment.

Face Mask Guidance
Anyone over the age of 2 years should wear a face mask or face covering in public. Social distancing (staying at least 6 feet apart) should also be practiced whenever possible, in addition to wearing a mask or face covering. Wearing a face covering may help people who may have the virus and do not know it from transmitting it to others. There are many different types of masks and each are designed and may be worn for different purposes.

Guidance for Home Care Workers  

This guidance document below applies to all home care workers, including personal care aides, home health aides, hospice workers, home health nursing assistants, home health therapists, and home health nurses.

Guidance for Home Visits, Inspections, and Other Field Work

The following procedures are in addition to any universal policies or requirements set by another private or public agency, the Boston Public Health Commission (BPHC), the City of Boston, or the State of Massachusetts and are intended to protect the health and safety of the staff and the clients they serve. 

PPE Glove Sequence
PPE Mask Sequence

Cleaning and Disinfecting Guidance

Cleaning and disinfecting objects and surfaces, especially those that are frequently touched (such as doorknobs, handles, tabletops, etc.) can help prevent the spread of COVID-19.
Cleaning & Disinfecting Flyer:

How to Protect Yourself & Others: Flyer 

If you are concerned that a business located in Boston is not following Massachusetts’ mandatory COVID re-opening protocols, please call or email the Mayor’s Health Line 617-534-5050 / All caller information will be kept confidential. If you have a concern regarding a Massachusetts workplace outside the City of Boston, you may contact the board of health for that municipality. For any violation within the Commonwealth, you may also contact the Department of Labor Standards (DLS) through their hotline: (508)-616-0461 ext. 9488, or by sending an email to
Boston Public Health Commission
1010 Massachusetts Ave, 6th Floor, Boston, MA 02118.
Phone:(617) 534-5395 Email: