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Information and Referral Resources

Welcome to our Information and Referral Page. Below you will find a host of resources that will help you and your family be informed and connected to social and medical needs in Massachusetts. Please click on any of the links below for additional information regarding a resource of interest. 

A Mayor's Health Line staff is available Mon-Fri, 9 am - 5 pm to assist you and your family with any questions and/or concerns. 



HelpSteps is a web and mobile​-based tool that connects individuals and families to health and human service agencies in MA. To view the latest HelpSteps tutorial please click here.
phone: (617) 534-5050

Serving Health Information Needs of Everyone (SHINE)
SHINE Educates and assists elders and individuals with disability in understanding their Medicare and MassHealth benefits, and pharmacy assistance programs.
Phone: 617-534-5050  (Sonia Amado and Luz Crepso - MHL SHINE counselors)

Greater Boston Legal Services (GBLS)
GBLS offers critical legal advice and representation to low-income individuals and families.
Phone:(617) 371-1234

City of Boston Elderly Commission
The Elderly Commission provides Information and advocacy to people 55 and older. 
Phone:(617) 635-4366

Massachusetts Division of Insurance (DOI)
DOI administers the Commonwealth's laws pertaining to the protection of the insurance consumer through the regulation of the insurance industry.
Phone:(617) 521-7794

Massachusetts Office of Patient Protection (OPP)
OPP safeguards the right of health insurance consumers by regulating the internal appeal process and administering external reviews for consumers with fully insured Massachusetts health insurance.
Phone: (800)-436-7757

Massachusetts Department of Mental Health (DMH)
DMH provides access to services and supports to meet the mental health needs of individuals of all ages.
Phone: (800) 221-0053

Prescription Advantage
Prescription Advantage is a prescription drug insurance plan available to all Massachusetts residents age 65 and older, as well as younger individuals with disabilities who meet income and employment guidelines.
Phone: (1-800-243-4636) TDD/TTY 1-877-610-0241​

Boston Public Health Commission
1010 Massachusetts Ave, 6th Floor, Boston, MA 02118.
Phone:(617) 534-5395 Email: