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SHINE Program


The SHINE Program (Serving the Health Insurance Needs of  Everyone) is a State Health Insurance Assistance program that provides free health insurance information and counseling assistance to Massachusetts residents with Medicare and their families.

The Mayor’s Health Line has two certified SHINE counselors onsite who can help you or your loved ones with any Medicare questions. The SHINE counselors are trained and certified by the Executive Office of Elder Affairs in many areas of health benefits, including Medicare A & B covered services, prescription drug options, Medigap insurance plans, Medicaid, and free or reduced cost health care programs.

A Mayor's Health Line SHINE counselor can help you have access to unbiased, accurate up to date information about health care options. Our SHINE counselors speak Spanish and Cape Verdean creole​. We also have a language line available.

MHL SHINE Counselors:

Sonia Amado: Fluent in Cape Verdean Creole 

Luz Crespo: Fluent in Spanish

Pharedy Berret: Fluent in Haitian Creole

Counselors can assist you over the phone, Monday - Friday from 9:00 am - 5:00 pm​ or you can schedule an appointment. All services are free and confidential.​ 


Questions Counselors can answer:

  • What does Medicare pay for?
  • What is Medigap Policy?
  • Where can I get help for my prescription drugs?​
  • Where can I get help for Medicare Part B?
  • When can I sign up for Medicare?
  • What are Medicare Advantage Plans?


Medicare PlansSupplementing Your Medicare
Medicare Part A Hospital Insurance
Medicare Part B Medical Insurance
Medicare Part D Prescription Drugs
​Medigap Insurance Policy
Medicare Advantage Plan ( Part C)


Medicare Enrollment Categories
​Initial Enrollment Period​The year you’re turning 65, your initial enrollment period is 7 months (3months prior to your birthday month, the month of your birthday, and 3 month after your birthday month). You can contact your local Social Security Office to enroll.
(If you missed your initial period, see special enrollment and General enrollment below.)
Automatic EnrollmentIf you are receiving Social Security benefits, you will be automatically enrolled in Medicare Part A & B. You will receive a Medicare card in the mail.
General Enrollment​If you miss your initial enrollment period, you can enroll in Medicare A & B during general enrollment period from January-March of each year. Medicare will start July 1st 
Special Enrollment for Part B​If you were working after you turned 65 and were receiving insurance coverage from your employer and you decide to retire, you can contact your local Social Security Office within 8 months of losing your employer coverage to enroll in Medicare Part B. 
Delayed/Late Enrollment (Part B) If you did not enroll in Medicare during your initial enrollment period (see initial enrollment period above), and you were not working and were not covered by your employer sponsored insurance, you will be subject to a 10% lifetime penalty fee for late enrollment in Medicare part B.

*For more information regarding SHINE please visit their website: SHINE

Call The Mayor's Health Line today at 617-534-5050 and schedule your appointment with a certified SHINE counselor!  ​


News & Announcements

*Sign up for a Medicare 101 workshop to learn more about Medicare​ and plan choices. Please fill out MHL Presentation Request Form and  someone will contact you.





Boston Public Health Commission
1010 Massachusetts Ave, 6th Floor, Boston, MA 02118.
Phone:(617) 534-5395 Email: