Select publications:
Please note: Publications and presentations prior to 2021 refer to the previous name of the Office of Performance Improvement, the Office of Accreditation and Quality Improvement (AQI).
Journal of Public Health Management and Practice (2020): Lessons Learned From Introducing Staff to Quality Improvement Through Systematic Training at the Boston Public Health Commission
NACCHO Exchange (2019): Building an Innovative Quality Improvement Program at the Boston Public Health Commission
Public Health Quality Improvement Exchange (2017): No Late Payments: Invoice Processing in a Public Health Department
Public Health Quality Improvement Exchange (2017): Using Improvement Science to Address Cross-Program Communication
Public Health Quality Improvement Exchange (2017): Mastering the Meeting: Adding Value to Departmental Staff Meetings
Select presentations and posters:
Ohio Population Health Improvement Exchange (2019): Practical ways to introduce and engage staff to QI
Ohio Population Health Improvement Exchange (2019): Seven Key Drivers to QI Culture Change: Lessons Learned and Challenges to Building a National Model Practice and accompanying handout: Equity Adapted QI tools
National Association of City and County Health Officials Annual Meeting (2019): Quality Improvement Program (2015-2019): 2019 National Model Practice Award Winner
National Network of Public Health Institutes Open Forum (2019): Ready, Set, Draw!' an interactive performance management game for teams
National Network of Public Health Institutes Open Forum (2019): A Marathon, Not a Sprint: Strategies to Engage Staff after a Successful Accreditation Journey
National Network of Public Health Institutes Open Forum (2019): Tweet and Like this; QI Project to Increase Social Media Engagement
National Network of Public Health Institutes Open Forum (2018): Oh No: Learning from QI Projects that Don't Go as Expected
National Network of Public Health Institutes Open Forum (2018): Quality Improvement Project: Increasing the percentage of invoices paid within 30 days
National Association of City and County Health Officials Annual Meeting (2017): Increasing enrollment from clinics to a direct-service public health program
National Association of City and County Health Officials Annual Meeting (2017): Increasing referrals from clinics to a direct-service public health program
National Association of City and County Health Officials Annual Meeting (2017): Decreasing grievances from guests in a direct-service public health program
National Network of Public Health Institutes Public Health Improvement Training (2017): First Things First: Quality Improvement Tools for Prioritization