Select publications:

Please note: Publications and presentations prior to 2021 refer to the previous name of the Office of Performance Improvement, the Office of Accreditation and Quality Improvement (AQI).

• Journal of Public Health Management and Practice (2020): Lessons Learned From Introducing Staff to Quality Improvement Through Systematic Training at the Boston Public Health Commission

• NACCHO Exchange (2019): Building an Innovative Quality Improvement Program at the Boston Public Health Commission

• Public Health Quality Improvement Exchange (2017): No Late Payments: Invoice Processing in a Public Health Department

• Public Health Quality Improvement Exchange (2017): Using Improvement Science to Address Cross-Program Communication

• Public Health Quality Improvement Exchange (2017): Mastering the Meeting: Adding Value to Departmental Staff Meetings
  

Select presentations and posters:

• Ohio Population Health Improvement Exchange (2019): Practical ways to introduce and engage staff to QI

• Ohio Population Health Improvement Exchange (2019): Seven Key Drivers to QI Culture Change: Lessons Learned and Challenges to Building a National Model Practice and accompanying handout: Equity Adapted QI tools

• National Association of City and County Health Officials Annual Meeting (2019): Quality Improvement Program (2015-2019): 2019 National Model Practice Award Winner

• National Network of Public Health Institutes Open Forum (2019): Ready, Set, Draw!' an interactive performance management game for teams

• National Network of Public Health Institutes Open Forum (2019):  A Marathon, Not a Sprint: Strategies to Engage Staff after a Successful Accreditation Journey

• National Network of Public Health Institutes Open Forum (2019): Tweet and Like this; QI Project to Increase Social Media Engagement

• National Network of Public Health Institutes Open Forum (2018): Oh No: Learning from QI Projects that Don't Go as Expected

• National Network of Public Health Institutes Open Forum (2018): Quality Improvement Project: Increasing the percentage of invoices paid within 30 days

• National Association of City and County Health Officials Annual Meeting (2017): Increasing enrollment from clinics to a direct-service public health program

• National Association of City and County Health Officials Annual Meeting (2017): Increasing referrals from clinics to a direct-service public health program
  

• National Association of City and County Health Officials Annual Meeting (2017): Decreasing grievances from guests in a direct-service public health program

• National Network of Public Health Institutes Public Health Improvement Training (2017): First Things First: Quality Improvement Tools for Prioritization