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Frequently Asked Questions


Picture of mother and baby

Q: How much does the program cost?
A: The Welcome Family visit, follow-up call and support are all completely free. ​

Q: Is this program for anybody?
A: The program is for any mom with a newborn regardless of income or how many children you've had before. If you live or are staying in any of the Boston neighborhoods (see map below), you qualify! Our services are completely voluntary and confidential.


Q: When and where will the visit take place?
A: The nurse will visit within the first few weeks after the birth of your newborn. Most visits take place in your home, but if you are more comfortable meeting at a different location, that's okay, too.

Q: Can I have other people with me at the visit? Picture of mother and baby
A: While this program is designed for you and your newborn, other people who are helping you take care of the baby and providing you with support are welcome to attend.

Q: What will happen during the visit?
A: Your nurse is there to answer your questions and make sure you have the information you need to keep you and your baby healthy. The nurse will weigh your baby, check your blood pressure, and ask questions about nutrition, social support, and more. Your nurse can provide teachings on topics such as breastfeeding, safe sleep, infant cues, healing after delivery, and infant development. Our nurses also have a wealth of community resources that they can share to make sure you get the support you need.

Q: Who can make a referral?
A: Anyone! We’ll accept referrals from anywhere. Anyone reading this page can send us a referral. Please click here​ to find out how.

Contact information
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Boston Public Health Commission
1010 Massachusetts Ave, 6th Floor, Boston, MA 02118.
Phone:(617) 534-5395 Email: info@bphc.org