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Clinical Quality Management


"To promote the highest quality of care for all Ryan White Part A and MAI clients in the Boston EMA through the thoughtful use and interpretation of data, integration of stakeholder input, and detection of emerging needs and barriers to care.”


The Boston EMA’s Clinical Quality Management (CQM) Program began in 1999, prior to the legislative requirement of such a program, with the purpose of establishing a means of measuring client outcomes and documenting clinical improvements. Presently, the CQM Program continues to serve the Boston EMA through an array of activities. These activities include the analysis of client-level outcome and clinical data, monitoring epidemiological trends, enforcing established standards of care among our funded providers, and conducting special projects as service needs and stakeholder input dictate. The CQM Program holds itself to the highest standards in supporting a service delivery system that provides the highest quality of care. To achieve this, the CQM Program will:

  • Share information with stakeholders, including current research and evaluation findings

  • Consider and value the input of all stakeholders

  • Incorporate clinical guidelines and best practices into Quality Management activities

  • Be integrated within Client Services and Planning Council activities

  • Recognize the importance of a comprehensive continuum of care, including a combination of core medical and support services

  • Utilize all available internal and external data sources in an effort to best understand the service population

  • Identify emerging needs and barriers to care

​Quality Management Plan

Boston EMA Quality Management Plan FY 2018-20

CQM Informational Session

FY 2021 CQM Informational Session Slides

2021 Quality Improvement (QI) Culture Assessment

The purpose of the 2021 QI Culture Assessment is to evaluate your Ryan White Part A program's current capacity to engage in quality improvement activities at your organization and to identify strengths and opportunities to improve. The results of this assessment are not meant to be punitive, but to create guidelines for how we may work with you and your organization to identify the next steps to improve your CQM program.

Please find the assessment form and guidance below. All Ryan White Part A subrecipients are required to complete one QI Culture Assessment per agency and return the completed assessment and attachments to no later than January 22, 2021.

2021 QI Culture Assessment and Guidance

2021 QI Culture Assessment Guide

Boston EMA 2021 Ryan White QI Culture Assessment

2021 Quality Improvement Culture Assessment

This 15-minute webinar is intended for Ryan White Part A subrecipients in the Boston EMA. It explains what the QI Culture Assessment is, why we do it, who takes it, and how to complete it. We recommend that all subrecipients view this webinar before completing the 2021 QI Culture Assessment.

2021 QI Culture Assessment Explanatory Webinar and Slidedeck

2021 QI Culture Assessment Explanatory Webinar_Slides

Boston Public Health Commission
1010 Massachusetts Ave, 6th Floor, Boston, MA 02118.
Phone:(617) 534-5395 Email: