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Provider Manual

The FY21 Provider Manual for RWHAP Part A was adapted from previous iterations and revised to reflect the most recent HRSA guidance as enumerated in Policy Clarification Notices 13-02, 15-01, 15-02, 16-02, and 18-02, as well as the National HIV/AIDS Strategy. The intent of these revisions is to make program administration as easy and flexible as possible while ensuring that all practices comply with federal regulations. Service standards and fiscal policies have a client-centered focus maximizing the provision of direct care services and easing the administrative burden. 

FY 21 Ryan White Provider's Manual

FY21 Provider Meeting 

The objective of this meeting is to share key updates from the different components of the Ryan White HIV/AIDS Program, Part A in the Boston EMA. 


FY21 Service Standards
Service Standards outline the elements and expectations a Ryan White HIV/AIDS Program (RWHAP) service provider follows when implementing a specific service category. The purpose of service standards is to ensure that all RWHAP service providers offer the same fundamental components of the given service category across a service area.  Service standards establish the minimal level of service or care that an RWHAP funded agency or provider may offer within a state, territory, or jurisdiction.   

FY21 Service Standards

FY21 Summary of Changes to Service Standards

e2Boston Data Sharing & Eligibility Checking Module

RWSD recently added a new module that allows for agencies to share eligibility status. Please review the manuals below and check the Resource Center for additional information. 

Manuals and Forms


FY21 Budget Revision Informational Session



FY21 Budget Revision Template

FY21 Budget and Service Delivery Targets Revision Request Form

FY21 Budget and Service Delivery Targets Revision Request Instructions

Client Services Handbook

The Client Services Handbook is a useful resource for the various stakeholders in the Boston Eligible Metropolitan Area (EMA). This resource allows providers of Ryan White Part A services to reference service category definitions and to learn what other services are available in their region. It creates an opportunity for providers to network and also allows providers to make warm referrals for their clients to other Part A funded agencies. The FY21 Client Services Handbook coming soon. 

The Fiscal Year 2021 Reporting Deadlines

Submission Date Reporting Period Due Date

Invoices and Service Data Entry 

Submission of Fiscal Invoice and Client Utilization Data

Mar 1, 2021 - Feb 28, 2022
30 days after each month's end

Deadline for Final Budget Revisions

Mar 1, 2021 - Feb 28, 2022
January 15, 2022
Outcomes Reporting Mar 1, 2021 - Feb 28, 2022
Client outcomes must be entered into e2Boston within 6 months of the last service date. 

HRSA Ryan White Services Report

(Client Level Data)

Jan 1, 2021 - Dec 31, 2021
February 15, 2021

Boston Public Health Commission
1010 Massachusetts Ave, 6th Floor, Boston, MA 02118.
Phone:(617) 534-5395 Email: