The Language Justice working group seeks to improve the Commission's ability to serve clients whose primary language is not English consistently across all programs and bureaus, including improving language access and better communicating agency messaging through translation in the languages most spoken by Boston residents.
The Language Justice team aims to develop and implement recommendations that will improve the Commission's interpretation and translation practices, including gaining a better understanding of our internal capacity, streamlining our processes with vendors, finding opportunities for professional development; and developing consistency through policies and protocols.
Our team, which meets on a monthly basis, has been focused on this work for over three years and has recently formed smaller teamlets, more centrally focused groups charged with individual, actionable projects to live. These teamlets then report to the larger, strategy-focused group. Quality Language Access Infographic PresentationsLanguage Access on a Shoestring Budget Guide to Working with Interpreters Resources MA Department of Public Health Interpreter Services MA Department of Public Health Translation Services and Materials